Anti-Spam Policy

Shack Server Management has zero tolerance for Unsolicited Broadcast Email and Unsolicited Commercial Email 'UBE/UCE' commonly known as 'Spam' whether originating from customers, from customers' customers, or from customers that provide services which are used to support UBE/UCE.


Shack Server Management defines UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party spamming, website addresses, sales, and auctions.

The Policy

(1) Shack Server Management's customers, and customers of Shack Server Management's customers or any downstream customers, are prohibited from sending and shall not allow their connection to Shack Server Management to be used for sending UBE/UCE. Mail senders are required to maintain records that verify, on a case by case basis, that explicit affirmative permission was obtained from recipients before mailing. Lack of such records can be considered, at Shack Server Management sole discretion, proof that permission was not obtained.

(2) Shack Server Management customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. Shack Server Management customers will be held responsible for all traffic either sent via their connection to Shack Server Management or sent elsewhere using support services provided via their connection to Shack Server Management 'Support services' includes hosting websites, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through UBE/UCE.

(3) Shack Server Management may charge customer and customers will have to pay a heavy fine per valid UBE/UCE complaint of which Shack Server Management is notified.

(4) If Shack Server Management receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty-four (24) hours there is no response indicating complete resolution, Shack Server Management may block traffic to and from the IP address involved in the UBE/UCE complaint until Shack Server Management is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. If Shack Server Management receives repeat complaints indicating that a problem has not been resolved, Shack Server Management may block traffic to and from the IP address(es) or, in its sole discretion, to the customer involved in the UBE/UCE complaint until Shack Server Management is convinced that the problem is resolved. The customer is responsible for all UBE/UCE that passes through its connection to Shack Server Management

(5) Shack Server Management also reserves the right to block traffic to and from the IP address(es) involved in hacking, and/or port scanning.

(6) Customers whose connection to Shack Server Management is used to provide services to support UBE/UCE are subject to suspension of services upon two (2) hours' notification.

(7) If you run a mail server, you must maintain a mailbox and read mail to postmaster@ (your domain).

(8) In addition, from time to time, Shack Server Management blocks third party IP addresses that Shack Server Management believes are used for the distribution of UBE/UCE or are designated as open relays. Any blocking of such IP addresses shall prevent Shack Server Management customers from sending or receiving traffic to and from such IP addresses.

It is the policy of this network to fight Spam in any way available, including but not limited to:

Posting, forwarding and publicly displaying the Spam, sending copies to any and all postmasters involved, sending copies to any and all persons listed as administrative, technical, and billing contact according to the current WHOIS database for the offending site(s), sending copies to upstream providers, blocking individual known spammers and blocking entire offending domains.

Governing Law; Dispute Resolution

This Agreement is made under and will be governed by and construed in accordance with the laws of MISSOURI, USA as applicable. The parties will endeavor to settle amicably by mutual discussions any disputes, differences, or claims whatsoever related to this Agreement. Failing such amicable settlement, any controversy, claim, or dispute arising under or relating to this Agreement, including the existence, validity, interpretation, performance, termination or breach thereof, shall finally be settled by arbitration. There will be three (3) arbitrators (the Arbitration Tribunal), the first of which will be appointed by the claimant in its notice of arbitration, the second of which will be appointed by the respondent within thirty (30) days of the appointment of the first arbitrator and the third of which will be jointly appointed by the party-appointed arbitrators within thirty (30) days thereafter. The language of the arbitration shall be English. The Arbitration Tribunal will not have the authority to award punitive damages to either party. Each party shall bear its own expenses, but the parties will share equally the expenses of the Arbitration Tribunal. This Agreement will be enforceable, and any arbitration award will be final, and judgment thereon may be entered in any court of competent jurisdiction. The arbitration will be held in Springfield, MO, USA as applicable. Notwithstanding the foregoing, claims for preliminary injunctive relief, other pre-judgment remedies, and claims for Customer's failure to pay for Services in accordance with this Agreement may be brought in a court of law over the subject matter and parties.

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