This is the prefered method of support! This allows us to priority issues on a case by case basis. It also allows us to track the performance of our staff to our customer's support inquiries. This is why we have a 100% customer satisfaction rating!
If your service plan includes phone support. We ask that your first create a support ticket before your call to us. This helps improve response time with our staff, minimizing the time manually creating the ticket, when they could be working on your inquiry!
This method is not prefered but is still an option. Response time to your inquiry may not be as quick as our support ticket system. So if your inquiry requires immediate assistance, please use our support ticket system instead.